Frequently Asked Questions

What to bring, what class to choose and what about existing injuries?

Yourself, clothes you can move in (shorts are best for physiotherapy appointments) your health fund card/medicare card, preferred payment method. You may wish to bring a towel and water bottle to our classes.

Most often confused with physiotherapy or personal training, exercise physiology is at its core the science of how the body responds to exercise,
particularly when injured or in the presence of diseases like cancer, diabetes or heart disease (just to name a few).

What an exercise physiologist does is help you to achieve your health, fitness and lifestyle goals with targeted exercise prescription.

Accredited Exercise Physiologists are required to complete a minimum 4 year university degree, and must complete continuing education every year
to ensure they are up to date with the latest exercise practices and protocols.

Without sitting down and discussing what your unique goals and needs are, we can’t definitively say which class is best for you.
However, our classes are based on the common goals that we hear frequently –
Do you want to move better, particularly around injury or pain? Move Beyond Mediocrity is for you.

Are you over 50, or do you need particularly gentle exercise? Give our Age-ility class a go.

Would love to run better but keep getting injured? Run Free on Monday or Thursday mornings is a class designed to prevent and manage running related injuries (there’s no ACTUAL running in the class)

Want to try yoga but unsure where to start? Our yoga classes are lead by physiotherapist and Yoga instructor Caity. She offers a welcoming class for all abilities!

Feel free to come try all of the classes.

The best thing you can do for your injury is make an appointment to see one of our  Physiotherapists.

Our Physiotherapists can take a look at your injury,
treat it, and point you in the direction of the best health and medical professionals in Newcastle if you need more specialised care.

After all, we can’t help you unless you come to see us.

We very intentionally made our session times generous. Our initial sessions (aka your very first session with us) is 60 minutes, and our subsequent sessions are 30 minutes.

Health fund rebates are as unique as the person who holds the card. Depending on which health fund you’re with, your level of cover, what you’ve previously claimed and even the time that you’ve spent with your health fund will impact the amount your health fund will cover.

No, you do not need a referral to make an appointment time. We do accept referrals from GP’s, Specialists and other Allied health professionals.

We do have the ability to process on the spot claims from your health fund. HICAPS, like Kleenex,
is a brand name that is often used to describe the ability to swipe your health fund card and only
pay the gap. We use Healthpoint, but it’s basically the same thing.

Yes. We have a 12 hour cancellation policy. If you fail to notify us of your need to cancel, reschedule or otherwise change your appointment time,
there is a cancellation fee of 100%. We’ve found we’ve rarely had to enforce this.

For your convenience in rescheduling, we have an answering machine service for after hours calls.

Yes, Duncan is Human. We are all a bit in awe of Duncan and his superhuman abilities, it’s only natural.